the bone-i-fide bakery & grooming

Reviews about the bone-i-fide bakery & grooming

• Cierra Mitchell

  Oct, 31 2018
  ★ ☆ ☆ ☆ ☆
  On May 12, 2018 at 11:50am, I arrived at Bone-I-Fied Bakery and grooming for my dog’s 12:00pm appointment. I talked with the lady groomer for a bit about the past grooming experiences and how I would like my dog’s hair to be cut. I then asked about how long did she think it would take to complete my dog’s bath and haircut. She stated it wouldn’t be too long – about an hour and thirty minutes tops for there was one dog ahead of mine. I understood and arrived back at Bone-I-Fied around 2:15pm/2:20pm. I went into the grooming area and stated I was ready to pick up my dog. She, the groomer, informed me that my dog wasn’t ready and that it would be another hour. I said, “okay” and left. At 3:15pm, I called and asked was my dog ready. I was informed by a male who answered the phone, that it would be another 45 minutes before my dog would be ready. I informed him that this continuous delay was unacceptable and that I was coming to get my dog. I arrived at 3:30pm and was given my dog. I proceeded to the counter. I guess the male attendant ( I believe the same male I had spoken with on the phone) thought I was leaving. While my back was turned to him, he called me a thief. He continued yelling at me from the back of the store. Other customers were present, as well. I told him that due to the severe misleading as to when my dog would be ready, it SHOULD be free, but I would pay the $35. He said, “No. You committed theft and I don’t want your $35. You should pay half because your dog was done. We just needed to cut the fur on his paws.” I tried to give him the money and he would not accept it. He told me he could call the police on me for being a “community thief”. How could I have committed theft when I was still in the store trying to pay him even though the service was terrible? He continued to yell and threaten me and told me he didn’t want my money. He continued to refuse the money. I left as he was getting his phone to call the police.
  
  The service and treatment that my dog and I received at Bone-I-Fied Bakery and Grooming was beyond disappointing and disrespectful. My dog’s hair is in patches and appears to have been cut with a dull utensil. His hair is uneven all over his body. I have no idea what was done to my dog while there. After we left the store, he showed signs of anxiety and would not come out of his crate. He threw up after leaving the store. Having the male yell at me and call me a thief in front of other customers was downright humiliating.
  
  My dog and I were handled improperly by Bone-I-Fied Bakery and Grooming. It was a dreadful experience but I am a woman of integrity and will hold my head up high despite how I was treated.

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